FAQs – Left Bank

Question 1

How do I schedule a tour?

Accepted Answer

You can schedule a tour right on the website by clicking Schedule a Tour and choosing a date and time that works for you. If you prefer, you can also call (312-655-0300), email (leftbank.leasing@hines.com), or submit a contact form and the leasing team will help set it up. Please bring a valid government-issued photo ID when you arrive.

Question 2

What are the guarantor or co-signer requirements for your community?

Accepted Answer

Guarantors need to complete an application and undergo the background and credit screening. Their proof of income needs to be five times the amount of rent.

Question 3

What are the income or credit requirements?

Accepted Answer

Applicants need to provide 3 times the amount of rent. Guarantors need to provide 5 times the amount of rent.

Question 4

What is the security deposit amount?

Accepted Answer

No security deposit.

Question 5

Which utilities are included in rent?

Accepted Answer

Utility inclusions are outlined in the Community Cost Guide on the Floor Plans page.

Question 6

Are there pet fees or monthly pet rent?

Accepted Answer

Pet deposits, one-time fees, and monthly pet rent are listed in the Community Cost Guide on the Floor Plans page.

Question 7

When is rent due and what payment methods are accepted?

Accepted Answer

Rent due dates and accepted payment methods are outlined during the leasing and resident onboarding process.

Question 8

How long does the application review take?

Accepted Answer

48–72 hours.

Question 9

How do I apply?

Accepted Answer

Applications can be completed online via the website application portal. Contact leasing for assistance if needed.

Question 10

What lease terms do you offer?

Accepted Answer

Lease terms vary and may include 12-month, 15-month, or flexible options depending on availability.

Question 11

Is smoking permitted on the property?

Accepted Answer

Smoking is not prohibited on the property.

Question 12

What amenities are available on-site?

Accepted Answer

Gym, coworking suite, terrace, lounge, game room.

Question 13

Can residents reserve amenity spaces for private events?

Accepted Answer

Select amenity spaces may be reserved subject to availability and management approval.

Question 14

Are amenities open 24/7?

Accepted Answer

Yes.

Question 15

Do you offer EV charging stations?

Accepted Answer

Yes.

Question 16

Are there any limits or rules for guest suite stays?

Accepted Answer

Up to 5 guests allowed; quiet hours are 10pm–8am.

Question 17

Is guest parking available?

Accepted Answer

No, the parking garage is private.

Question 18

Is the building accessible for individuals with disabilities?

Accepted Answer

Yes.

Question 19

Do you allow pets?

Accepted Answer

Yes.

Question 20

How do I submit a maintenance request?

Accepted Answer

Via resident portal or management office.

Question 21

Are there any breed restrictions?

Accepted Answer

Breed restrictions apply including certain large and aggressive breeds.

Question 22

How close is the nearest public transit stop?

Accepted Answer

0.2 miles to Ogilvie Station. 0.1 miles to Green Line.