Frequently Asked Questions
Leasing & Application
How do I schedule a tour?
You can schedule a tour right on the website by clicking Schedule a Tour and choosing a date and time that works for you.
If you prefer, you can also call (312-655-0300), email (leftbank.leasing@hines.com), or submit a contact form and the leasing team will help set it up.
Please bring a valid government-issued photo ID when you arrive.
What documents are required to apply?
ID, proof of income, background and credit screening
Do you accept guarantors or co-signers?
Yes
What are the guarantor or co-signer requirements for your community?
Guarantors need to complete an application and undergo the background and credit screening. Their proof of income needs to be five times the amount of rent.
What are the income or credit requirements?
Applicants need provide 3 times the amount of rent. Guarantors need to provide 5 times the amount of rent.
What is the process for requesting reasonable accommodations or modifications?
All reasonable accommodations need to be submitted and reviewed by management.
Is there an application fee?
Application fees, including the amount, refundability, and payment details, are outlined in the Community Cost Guide on the Floor Plans page.
Pricing Details & Costs
What is the security deposit amount?
No security deposit.
Are there any administrative or technology charges?
Any one-time or monthly fees (such as administrative or technology fees) are listed in the Community Cost Guide on the Floor Plans page.
Which utilities are included in rent?
Utility inclusions are outlined in the Community Cost Guide on the Floor Plans page.
What utilities am I responsible for?
Resident-paid utilities are outlined in the Community Cost Guide on the Floor Plans page.
Are there monthly parking charges?
Parking availability and monthly rates are detailed in the Community Cost Guide on the Floor Plans page.
Are there pet fees or monthly pet rent?
Pet deposits, one-time fees, and monthly pet rent are listed in the Community Cost Guide on the Floor Plans page.
When is rent due and what payment methods are accepted?
Rent due dates and accepted payment methods are outlined during the leasing and resident onboarding process.
Move In, Lease Terms
How long does the application review take?
48-72 hours
How do I apply?
Applications can be completed online. Click Apply Now on the website and follow the steps in the application portal. If you need assistance, contact the leasing team directly.
What lease terms do you offer?
Lease term options vary by availability and may include standard 12-month, 15-month longer, or flexible lease terms.
What is required on move-in day?
Move-in requirements typically include a valid photo ID, proof of renters insurance (if required), first payment, and completion of any move-in scheduling or elevator reservations, where applicable.
Is renters insurance required?
Renters insurance requirements are outlined during the application and leasing process.
Do you offer furnished units?
No, we do not offer furnished units. We can provide recommendations for local companies that rent furniture.
Do you allow subletting or lease transfers?
Subletting or lease transfers may be permitted in accordance with the lease agreement and are subject to approval.
What is the notice period for non-renewal?
Non-renewal notice periods are outlined in the lease agreement and may vary based on local regulations.
Is smoking permitted on the property?
Smoking is not prohibited on the property.
Amenities
What amenities are available on-site?
Gym, coworking suite, terrace, lounge, game room
Are amenities open 24/7?
Yes
Can residents reserve amenity spaces for private events?
Select amenity spaces may be available to reserve for private events. Availability, reservation procedures, and any associated costs are managed by the onsite team.
Is Wi-Fi available in common areas?
No
Do you offer any unique amenities?
Dog run, Terrace grills
Do you offer a guest suite for visitors, and what does it include?
Yes, we offer a one bedroom apartment guest suite. This includes basic amenities and wi-fi. Parking can be added for an additional daily rate.
Is bike storage available?
Bike storage availability varies by community and may include shared storage rooms, racks, or lockers.
Is parking available on-site?
Yes, parking is available on site.
How are parking spaces assigned?
We have Reserved and Unreserved parking available.
Do you offer EV charging stations?
Yes
How does package delivery work on-site?
Packages are delivered to our package room for residents to retrieve.
Guests
Do you offer a guest suite for visitors, and what does it include?
Yes, we offer a one bedroom apartment guest suite. This includes basic amenities and wi-fi. Parking can be added for an additional daily rate.
How do residents reserve the guest suite, and what is the nightly rate?
For guest suite availability, reservation details, and nightly rates, please contact the leasing team directly by phone or email.
Are there any limits or rules for guest suite stays?
Yes, up to 5 guests are allowed, quiet hours are 10pm-8am.
Is guest parking available?
No, the parking garage is private.
How do guests access the building?
Guests entering the building are granted access by the concierge.
Is there a concierge or front desk team?
Yes
Accessibility
Does your community offer accessible or barrier-free apartment layouts?
No
Is the building accessible for individuals with disabilities?
Yes
Are amenities and common areas accessible?
Yes
Do you offer accessible parking spaces?
Yes
Pets
Do you allow pets?
Yes
Are there any breed restrictions?
Akita, Bull Terrier, Chow Chow, Great Dane, Pit Bull Terrier, Stafford Bull Terrier, Mastiff- including but no limited to: Boerboel, Bull, Argentinean (Dogo Argentino) Alaskan Malamute, Cane Corso, Doberman Pinscher, Gull Dong, Rottweiler, Tosa Inu, American Bandogge, Caucasian Ovcharka, German Shepherd, Presa Canario, St. Bernard, Wolf
Hybrids.
How many pets are allowed per apartment?
2 pets per apartment
Are service animals permitted?
Service animals are permitted as required by applicable law and are not subject to pet fees, deposits, or restrictions.
How do you handle emotional support animal (ESA) requests?
Emotional support animal requests are reviewed in accordance with applicable fair housing laws. Documentation may be required as part of the review process.
Are there on-site pet amenities (dog run, pet wash, etc.)?
Dog run
Neighborhood
How close is the nearest public transit stop?
0.2 miles to Ogilvie Station
0.1 miles to Green Line
What neighborhood is the property located in?
River North
What shops, restaurants, and grocery stores are nearby?
Gibsons Italia, Jewel Osco, Whole Foods
Are parks or walking trails nearby?
No
What entertainment or cultural attractions are close by?
Randolph Street aka ‘Restaurant Row’, United Center
How close are local schools or universities?
Roosevelt University: 1.1 mi
University of Illinois Chicago: 1.3 mi
Community & Resident Experience
How do I submit a maintenance request?
Maintenance requests can be submitted through the resident portal or by contacting the management office directly.
Do you host resident events?
Yes
Do residents get partner perks or discounts?
No
Do you offer any services for remote workers?
Coworking suite, printing